Returns & Exchange Policy

Before you move forward with the return or exchange process, make sure you meet these conditions:

  • Request for return is made within 30 days of order date
  • Product must be unused, unworn, unwashed and not damaged
  • No exposure to pet hair, cigarette smoke, etc.
  • Product must have all original tags and labels attached and undamaged
  • Product must be returned complete with all parts and accessories
  • Product must be returned in original packaging
  • Products cannot be part of a Closeout sale; All sales are considered final on these items.
  • Product must be shipped back within 20 days from issue date of Return Authorization (RA)
  • NO returns or exchanges will be allowed for any/all food items such as Wise Food products, MayDay Energy Bars, etc.
  • A shipping fee will be applied to exchange items.  Free shipping only applies to the original sale.


If all of the conditions above are met, here are the next steps you want to take:

FOR RETURNS
If you would like to return a purchase from bigskymilitarysurplus.com please follow the steps below.

1) Contact us for an RMA (Return Merchandise Authorization). You can do this by emailing us at returns@bigskymilitarysurplus.com.

2) You will receive an email with your RMA information which should be written on the outside of your package.

3) The package should be sent to the address below. 

Big Sky Military Surplus
Attention: Returns Department
2200 Cedar Ave.
Lakeside, AZ 85929

All orders (including Alaska, Hawaii, U.S. Territories and International orders) need be mailed back at your expense.


4) Once your item is received by our warehouse you will be refunded the original cost of the item plus sales tax minus discounts when applicable. In addition, a 10% restocking fee will be subtracted from your refund.




FOR EXCHANGES
If you would like to exchange a purchase from bigskymilitarysurplus.com  for a different size or color, please follow the steps below.

1) Contact us for an RMA (Return Merchandise Authorization). You can do this by emailing us at returns@bigskymilitarysurplus.com.

2) You will receive an email with your RMA information which should be written on the outside of your package.  Shipping fees are applicable to exchange item(s) and will be calculated and included in the email.  These can be paid via paypal or credit card.  

3) The package should be sent to the address below. 

Big Sky Military Surplus
Attention: Exchange Dept.
2200 Cedar Ave.
Lakeside, AZ 85929

All orders (including Alaska, Hawaii, U.S. Territories and International orders) need be mailed back at your expense.


4) Big Sky Military Surplus will process your exchange as quickly as possible. After our warehouse receives the return shipment and inspects the merchandise for damages, we will process your exchange item(s) order within 2 business days. The shipping fees will need to be paid before the exchange item(s) order can be processed.  A shipping fee will be applied to exchange items.  Free shipping only applies to the original sale.


Products marked for Closeout sale are not eligible for returns or exchanges. All sales are considered final on these items.

 

What do I do if I receive the wrong item or if my item arrives damaged?

Customer satisfaction is our primary goal. Please contact us via email returns@bigskymilitarysurplus.com and we will provide detailed instructions on how to replace your order.  If the item needs to returned, we will incur the return shipping expense if the wrong item was shipped or if you received a defective item.